Video Playback Problems

If videos aren't playing correctly on your screens, work through these steps to diagnose the issue.

1. Check the format#

Make sure your video is in a supported format: MP4, MOV, or WebM. Other formats won't work with Roomcaster. See Supported File Formats for full details.

2. Wait for processing#

After upload, videos are transcoded for optimal playback across all devices. This can take a few minutes — longer videos and larger files take more time.

Check the Media page in your dashboard to see the processing status. If a video is still being processed, it won't play on your screens yet. Wait for processing to complete before troubleshooting further.

3. Large files#

If you uploaded a very large or high-resolution file, that's unlikely to be the cause of playback issues. Roomcaster automatically transcodes all videos to optimized H.264 MP4 at up to 1080p, so even a 4K source file will play at the same quality and performance as a smaller one.

If the video is still processing (see step 2), a larger file may just need more time. Once processing is complete, file size should not affect playback.

4. Network speed#

Streaming video requires a stable internet connection on the playback device. If videos are stuttering or buffering:

• Test your network speed on the device
• Try playing a shorter, smaller video first to see if it works
• Make sure the device isn't on a congested network
• Move the device closer to your WiFi router if possible

5. Device limitations#

Older streaming devices may struggle with very high-resolution or high-bitrate content. Roomcaster automatically transcodes videos to appropriate quality levels for reliable playback, but extremely old devices may still have limitations.