Content Not Updating

If you've made changes to your content but your screen isn't reflecting them, work through these steps.

1. Wait a moment#

Changes to programs, channels, and media may take 2-3 minutes to reach your screens. After making an edit, give it a couple of minutes before troubleshooting.

2. Reload the channel#

Sometimes you just need to back out of the channel to the Roomcaster app's home screen and re-select the channel to refresh the content.

3. Verify you're on the correct default channel#

If using a default channel, make sure the correct channel is assigned to the screen.

1. Go to the Screens page
2. Click on the screen in question
3. Verify that the right channel is selected for default channel

If the wrong channel is assigned, select the correct one. The screen will update within a minute or two.

4. Check the program#

Open the channel and verify that the correct program is included with the right media items.

1. Go to the Channels page
2. Click on the channel assigned to your screen
3. Confirm that the program you updated is part of this channel

5. Check scheduling#

If you have scheduled programs, make sure the current time falls within the active schedule. A program that's scheduled for mornings won't display in the afternoon.

1. Go to the Programs page
2. Click on the program
3. Review the schedule settings — check the date range, days of the week, and time window

See Scheduling Content for more details on how scheduling works.

6. Restart the app#

On the streaming device, close and reopen the Roomcaster app. This forces the device to fetch the latest content from your account.

7. Clear cache#

If the issue persists after restarting the app:

• Roku: Go to Settings on your Roku device, then System, then Advanced system settings, then Clear cache
• Google TV / Android TV: Go to Settings, then Apps, find Roomcaster, and select Clear cache

After clearing the cache, reopen the Roomcaster app. It will download all content fresh from your account.